Skip to content These Terms & Conditions apply to all vehicle detailing services provided by RedFox Car Detailing in Toronto, Ontario, Canada.
By booking an appointment, submitting a service request, dropping off a vehicle, signing a form, checking an online agreement box, or authorizing RedFox Car Detailing to begin work, the customer confirms that they have read, understood, and agreed to these Terms &Conditions.
This agreement is governed by the laws of the Province of Ontario and the laws of
Canada applicable thereto.
Nothing in these Terms & Conditions is intended to remove, restrict, or limit any rights the customer may have under applicable Ontario consumer protection laws.
The customer confirms that they are the legal owner of the vehicle or are authorized by the legal owner to request detailing services.
The customer agrees to provide accurate information, including but not limited to:
RedFox Car Detailing may refuse service if the customer does not provide accurate information or if the vehicle condition creates safety, liability, or service concerns.
RedFox Car Detailing may provide services including, but not limited to:
Service results may vary depending on the age, condition, previous maintenance, materials, and overall condition of the vehicle.
RedFox Car Detailing does not guarantee that every stain, odour, scratch, swirl mark, contaminant, or defect can be fully removed.
The customer understands that RedFox Car Detailing is not responsible for pre-existing damage, defects, or wear on the vehicle.
Pre-existing conditions may include, but are not limited to:
The customer understands that paint, clear coat, wraps, decals, trim, and other exterior surfaces may react differently to cleaning, polishing, paint correction, ceramic coating, or other detailing processes.
To the fullest extent permitted by law, RedFox Car Detailing is not responsible for
damage, changes, or defects caused by or related to:
Paint correction may improve the appearance of the vehicle, but it does not guarantee complete removal of all scratches, swirl marks, stains, etching, oxidation, or other defects.
RedFox Car Detailing will make reasonable efforts to clean the vehicle’s interior. However, the customer understands that some stains, odours, pet hair, mould, mildew, smoke contamination, food spills, biological contamination, and other issues may be permanent or may return over time.
Results may depend on:
RedFox Car Detailing is not responsible for permanent staining, discoloration, material weakness, fabric shrinkage, fading, cracking, or damage that results from pre-existing material condition.
The customer acknowledges that water, steam, shampooing, extraction, and cleaning liquids may be used during detailing services.
RedFox Car Detailing is not responsible for water intrusion, moisture damage, leaks, mould, mildew, electrical concerns, or related issues caused by pre-existing conditions such as:
Interior cleaning may require additional drying time. Drying time can vary based on weather, humidity, temperature, vehicle condition, and service type.
The customer understands that some parts may be weakened due to age, sun exposure, previous damage, poor installation, or normal wear.
To the fullest extent permitted by law, RedFox Car Detailing is not responsible for:
The customer is responsible for removing all personal belongings from the vehicle before service.
RedFox Car Detailing is not responsible for lost, stolen, misplaced, or damaged personal items left in the vehicle, including but not limited to:
For safety and liability reasons, child seats and booster seats will not be reinstalled by RedFox Car Detailing. The customer is responsible for proper reinstallation.
The customer acknowledges that vehicles may contain sensitive electrical, mechanical, and aftermarket components.
To the fullest extent permitted by law, RedFox Car Detailing is not responsible for issues related to:
The customer must disclose any known electrical, mechanical, or aftermarket issues before service begins.
The customer understands that engine bays contain electrical, mechanical, and sensitive components that may be affected by moisture, cleaning products, or detailing processes.
RedFox Car Detailing will take reasonable care; however, to the fullest extent permitted by law, RedFox Car Detailing is not responsible for:
By requesting engine bay cleaning, the customer accepts these risks.
RedFox Car Detailing may refuse or stop service if a vehicle contains unsafe conditions, including but not limited to:
The customer must disclose any known health or safety concerns before service begins.
RedFox Car Detailing may use cleaning and safety procedures; however, RedFox Car Detailing does not guarantee that any vehicle will be completely free of bacteria, viruses, allergens, mold, or other contaminants after service.
RedFox Car Detailing may follow reasonable cleaning and safety practices where
appropriate. However, RedFox Car Detailing does not guarantee that a vehicle will be disinfected, sterilized, virus-free, or free from illness-related contamination.
Any COVID-19-related cleaning, sanitation, promotion, or discount must be confirmed by RedFox Car Detailing at the time of booking and may be subject to specific conditions, availability, expiry dates, and service limitations.
Customers should not rely on detailing services as a medical, health, or guaranteed disinfection service.
Prices provided before service are estimates unless confirmed otherwise in writing.
Final pricing may vary based on:
If additional work or cost is required, RedFox Car Detailing will make reasonable efforts to notify the customer before proceeding.
Full payment is due upon completion of services unless otherwise agreed in writing.
Accepted payment methods may include:
Any promotions, discounts, coupons, gift cards, or special offers are subject to availability and must be confirmed by RedFox Car Detailing.
Promotions may include specific conditions, expiry dates, service limits, vehicle-size restrictions, or other requirements. RedFox Car Detailing reserves the right to modify, refuse, or end promotions at any time, unless otherwise required by law. Discounts cannot be combined with other offers unless approved in writing by RedFox Car Detailing.
Expired, altered, transferred, copied, or unauthorized promotions may be refused.
RedFox Car Detailing may require a deposit to secure an appointment.
If a customer needs to cancel or reschedule, they should provide as much notice as possible.
RedFox Car Detailing reserves the right to charge a cancellation fee, retain a deposit, or refuse future bookings if the customer:
Deposit and cancellation rules should be confirmed at the time of booking.
RedFox Car Detailing will make reasonable efforts to start and complete services within the estimated time.
However, appointment times and completion times are not guaranteed.
Delays may occur due to:
The customer will be notified when the vehicle is ready for pick-up.
The customer agrees to pick up the vehicle within 24 hours after being notified that the service is complete, unless another arrangement has been approved by RedFox Car Detailing.
RedFox Car Detailing is not responsible for damage, theft, vandalism, weather-related damage, or other issues that occur after the customer has been notified that the vehicle is ready for pick-up.
Vehicles not picked up within 72 hours may be subject to reasonable storage fees, where permitted by law, and may be handled in accordance with applicable Ontario laws and local regulations.
Customer satisfaction is important to RedFox Car Detailing.
If the customer has a concern about the completed service, the customer should notify RedFox Car Detailing as soon as possible, preferably before leaving with the vehicle or within a reasonable time after pick-up.
RedFox Car Detailing must be given a reasonable opportunity to inspect the vehicle and address any valid concerns before any refund, correction, chargeback, negative review, or further action is considered.
Refunds are not guaranteed and are reviewed on a case-by-case basis.
RedFox Car Detailing may take photos or videos of the vehicle for documentation, quality control, condition records, and proof of service.
Marketing or social media use requires customer consent.
If the customer gives consent, RedFox Car Detailing may use photos or videos of the vehicle for:
RedFox Car Detailing will make reasonable efforts not to display personal information such as personal documents, addresses, or clearly visible private information.
The customer may choose:
The customer’s personal information may be collected for booking, communication, invoicing, service records, payment processing, and customer support.
RedFox Car Detailing will use reasonable efforts to protect customer information and will not sell customer personal information.
By submitting information through the website, booking system, phone, email, or in person, the customer consents to RedFox Car Detailing collecting and using their information for service-related purposes.
RedFox Car Detailing is not responsible for delays, damage, or failure to perform services caused by events beyond its reasonable control, including but not limited to:
RedFox Car Detailing will take reasonable care when performing services.
However, to the fullest extent permitted by law, the total liability of RedFox Car Detailing, its owners, employees, contractors, and representatives shall not exceed the total amount paid by the customer for the specific service performed.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted by Ontario law.
By booking a service, submitting a request, signing a waiver, checking an online agreement box, dropping off a vehicle, or allowing RedFox Car Detailing to begin work, the customer agrees that RedFox Car Detailing is not liable for damage or issues resulting from:
The customer releases RedFox Car Detailing, its owners, employees, contractors, and representatives from claims related to the above conditions, to the fullest extent permitted by law.
Nothing in these Terms & Conditions is intended to remove, restrict, or limit any rights the customer may have under applicable Ontario consumer protection laws.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining sections will continue to apply to the fullest extent permitted by law.
By booking an appointment, submitting a service request, checking the agreement box on the website, signing a form, or authorizing service, the customer confirms:
